Legal notice
LEGAL NOTICE
Last updated: September 13, 2026
This Legal Notice governs access to and use of the SOVY website and online store.
By accessing or using this website, you acknowledge that you have read and understood this Legal Notice.
Nothing contained in this Legal Notice limits any mandatory rights available to consumers under applicable law.
1. WEBSITE OWNER
In accordance with applicable Spanish legislation governing information society services and electronic commerce, the following information identifies the operator of this website:
Trade name: SOVY
Registered / business address: Calle Esteban de Ágreda, 26007 Logroño, La Rioja, Spain
Email: sovysleep@outlook.com
For general enquiries, customer support or legal communications, you may contact us at:
SOVY is the trading name used to operate this online store.
2. PURPOSE OF THE WEBSITE
The purpose of this website is to provide information about SOVY and to offer products for sale through our online store.
Access to the website is generally free of charge, although purchasing products requires payment of the applicable price displayed before completion of an order.
Purchases made through the website are additionally governed by our:
-
Terms of Service;
-
Refund Policy;
-
Shipping Policy; and
-
Privacy Policy.
Where any provision of this Legal Notice conflicts with mandatory consumer protection law, the applicable mandatory law will prevail.
3. ECOMMERCE PLATFORM
Our online store is powered by Shopify.
Shopify provides the technical ecommerce infrastructure used to operate the store, but products offered through SOVY are sold by SOVY unless expressly stated otherwise.
Shopify is not the seller of SOVY products.
Certain technical and personal information may be processed by Shopify in connection with operation of the store, as further described in our Privacy Policy.
4. USE OF THE WEBSITE
Users agree to use this website lawfully and in good faith.
You must not use the website in a manner that:
-
violates applicable law;
-
infringes the rights of SOVY or third parties;
-
attempts to obtain unauthorized access to the website, servers, accounts or systems;
-
introduces malware, viruses or other harmful technology;
-
interferes with the security or normal operation of the website;
-
impersonates another person;
-
involves fraud or attempted fraud;
-
unlawfully collects personal information relating to other users; or
-
otherwise causes unlawful damage to SOVY, its customers or third parties.
We reserve the right to restrict access where reasonably necessary to protect the website, customers, systems or our legal rights.
5. INTELLECTUAL PROPERTY
Unless otherwise indicated, the content made available through this website, including its:
-
trade names;
-
trademarks;
-
logos;
-
text;
-
photographs;
-
graphics;
-
illustrations;
-
videos;
-
product descriptions;
-
designs;
-
layout; and
-
other content
is owned by SOVY, licensed to SOVY, or used with authorization from the relevant rights holder.
Access to the website does not grant users ownership of or intellectual property rights in this content.
Except where permitted by applicable law, users may not reproduce, distribute, modify, commercially exploit, publicly communicate or otherwise use protected content without authorization from the relevant rights holder.
Third-party trademarks and intellectual property displayed on the website remain the property of their respective owners.
Shopify and related trademarks belong to Shopify or its licensors.
6. PRODUCT INFORMATION
We make reasonable efforts to ensure that product information displayed through the website is accurate and up to date.
However, product appearance may vary slightly because of factors such as screen settings, manufacturing variations or product updates.
Nothing in this section limits your legal rights if goods supplied are defective, damaged, materially different from their description or otherwise fail to conform to the contract.
Pricing, payment, orders, delivery, returns and statutory guarantees are governed by our Terms of Service and the relevant store policies.
7. WEBSITE AVAILABILITY
We aim to maintain access to the website and its services but cannot guarantee that the website will always be continuously available or completely free from technical errors.
Access may occasionally be interrupted because of:
-
maintenance;
-
technical problems;
-
security incidents;
-
hosting or network failures;
-
updates;
-
circumstances outside our reasonable control; or
-
other operational requirements.
Where reasonably possible, we will take appropriate steps to restore normal service.
Website unavailability does not remove any obligations or consumer rights relating to orders already placed.
8. ACCURACY OF INFORMATION
We make reasonable efforts to maintain accurate information on this website.
However, occasional typographical, technical or factual errors may occur.
Where an obvious error is discovered, we reserve the right to correct it.
If an error affects an order that has already been placed, the matter will be handled in accordance with applicable contract and consumer protection law.
Nothing in this Legal Notice gives SOVY an unrestricted right to modify a concluded consumer contract.
9. EXTERNAL LINKS
This website may contain links to websites or services operated by third parties.
Such links are provided for informational, technical or functional purposes.
Unless expressly stated otherwise, SOVY does not control third-party websites and is not responsible for their independent content, security, availability, privacy practices or terms of use.
The presence of a link does not necessarily imply endorsement of the third party.
Users should review the applicable terms and privacy policies before interacting with third-party websites or services.
10. LIABILITY
SOVY will be responsible for its obligations to the extent required by applicable law.
To the maximum extent permitted by law, SOVY will not be responsible for damage arising solely from:
-
unlawful or improper use of the website by a user;
-
malicious software introduced by third parties despite reasonable security measures;
-
unauthorized actions by third parties;
-
external websites outside our control; or
-
circumstances outside our reasonable control.
Nothing in this Legal Notice excludes or limits liability that cannot lawfully be excluded or limited.
In particular, nothing in this Legal Notice limits mandatory consumer rights, statutory product guarantees or other protections granted by applicable law.
11. PERSONAL DATA
Personal information collected through this website is processed in accordance with our Privacy Policy and applicable data protection legislation, including, where applicable:
-
Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR); and
-
applicable Spanish data protection legislation.
For privacy-related enquiries or to exercise applicable data protection rights, contact:
Further information is available in our Privacy Policy.
12. COOKIES
This website may use cookies and similar technologies for purposes including:
-
operation of the website;
-
checkout functionality;
-
security;
-
remembering preferences;
-
analytics;
-
advertising; and
-
personalization.
Where applicable law requires prior consent for non-essential cookies or similar technologies, those technologies will be used in accordance with the choices made through our cookie consent mechanism.
Further information can be found in our Privacy Policy and/or Cookie Policy.
13. COMMERCIAL COMMUNICATIONS
Marketing communications will be sent in accordance with applicable law.
Where consent is legally required, marketing communications will only be sent after obtaining the required authorization.
Recipients may unsubscribe from promotional communications using the unsubscribe method provided in the relevant communication.
Unsubscribing from marketing communications does not prevent SOVY from sending transactional or service-related communications regarding orders, refunds, deliveries, accounts or legal matters.
14. CONSUMER RIGHTS
Consumers retain all mandatory rights granted by applicable consumer protection legislation.
Nothing contained in this website, Legal Notice, Terms of Service or other store policy should be interpreted as excluding rights that cannot lawfully be waived.
Information concerning:
-
ordering;
-
payment;
-
shipping;
-
returns;
-
statutory withdrawal rights;
-
refunds; and
-
legal guarantees
is provided in our Terms of Service, Refund Policy and Shipping Policy.
15. DISPUTE RESOLUTION
If you have a complaint regarding a purchase or the Services, please contact us first at:
We will make reasonable efforts to resolve legitimate complaints directly.
Where applicable law grants consumers access to an authorized alternative dispute resolution body, consumers may exercise those rights in accordance with the applicable procedures.
SOVY does not claim participation in a specific consumer arbitration or alternative dispute resolution scheme unless such participation is legally required or expressly stated on this website.
The former European Commission Online Dispute Resolution (ODR) Platform is no longer included in this Legal Notice because that platform has been discontinued.
16. APPLICABLE LAW AND JURISDICTION
This website and this Legal Notice are generally governed by Spanish law.
However, if you are a consumer, nothing in this Legal Notice deprives you of mandatory consumer protections applicable under the law of your habitual residence where such protections cannot lawfully be excluded.
Any dispute will be submitted to the courts having jurisdiction under applicable law.
Consumers are not required to submit disputes exclusively to courts in Spain where applicable consumer law gives them the right to bring proceedings before another competent court.
17. CHANGES TO THIS LEGAL NOTICE
SOVY may update this Legal Notice where necessary because of changes to:
-
applicable law;
-
our business;
-
our website;
-
our Services; or
-
our operating practices.
The latest version will be published on this website together with its effective or last-updated date.
Changes will not retroactively remove rights already acquired by consumers under previously concluded contracts.
18. CONTACT
For questions concerning this website or this Legal Notice, contact:
SOVY
Calle Esteban de Ágreda
26007 Logroño, La Rioja
Spain
Email: sovysleep@outlook.com